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March 13, 2020

To Our Piada Community,  

Our highest priority has always been the safety and well-being of our Team and you, our Guests. We are on a never-ending mission to provide you with the highest quality experience — starting and ending with fresh, accessible food and the service from the amazing people who prepare it for you.   

Our hearts go out to the families in our communities whose lives have been disrupted by the school closures, especially those with K-12 students who depend on our school systems for lunch. We want to help by offering a free kids pasta with sauce, cheese and a fountain drink, Monday – Friday (Now - May 31), during lunch hours of 11:00 am - 1:00 pm to students affected. Students do not need to be present.  

In accordance with executive orders across the country, we will be closing our seating areas in all locations effective immediately. Carry-out, online ordering, Grab & Go and delivery will remain open for your convenience. The Kids Free Lunch Program will not be impacted by this and can be ordered to-go when you visit us in-store.   

As we continue to monitor news and updates about COVID-19 from the World Health Organization and CDC, Piada’s leaders are working closely with local public health departments in the communities we serve. Additionally, we’re working to educate our Teams and strengthen our processes and safety procedures by:   

·       Removing all paper menus from our dining room 

·       Increasing frequency for disinfecting surfaces and deep cleaning throughout the day 

·       Adding sanitization stations to all dining room areas 

·       Relocating utensils and self-serve items out of high-traffic Guest areas 

·       Ensuring our Team Members practice proper hygiene protocols throughout the day 

Genuine Hospitality has always been at the heart of what we do, both as a guiding principle and one of our Core Values. To us, this means our Team Members should never need to compromise between healthcare and a paycheck. During this time, for the health and well-being of our Team and Guests, Piada will expand our compensation and benefits plans to all Team Members affected by this virus.

We appreciate your understanding as we navigate this rapidly evolving situation. You may see certain Piada restaurants adjusting hours or modifying operations to best suit our communities.  

We also want to remind you that you can always order through and have your food waiting at a pick-up window or on one of our pick-up shelves. We are also offering free delivery for a limited time when you order online at and spend $10+.   

We're in this together and will work tirelessly to ensure everyone is treated with care and can enjoy our food safely. From our family to yours, thank you for your support, your trust, and most importantly, the hospitality you’ve shown us. 

Thank you, 

Team Piada 

* To-go orders only. One per Guest. No purchase necessary. Not valid with other discounts, offers, online ordering or Piada One.