Frequently Asked Questions
Piada Rewards is our way of thanking our Guests for continuing to dine with us. Each time you place an order with a full-priced adult entrée, you earn 5 points that are credited to your account, which turn into $5 off an order after earning 15 points. There is a daily maximum of two visits (earning up to 10 points per day).
If you are placing a catering order, you'll earn $5 for every $100 spent. There is a daily maximum of $500 spent (earning up to $25 in rewards).
Points can be earned by placing an order in the mobile app, online, or in a store. When you place an order in the mobile app or online, all you have to do is be logged in and you will automatically receive points after your order is placed. If you are ordering in a store, scan your Piada Rewards barcode (available in your account). It's that easy!
The two most common reasons that your email and password may not let you log in are that the password being used is incorrect, or that the account was registered with LevelUp and hasn't been created yet as a MyPiada.com account.
If the password is incorrect, you can have it reset by following the link to the Forgot Password page where you can get instructions on resetting your password.
You can always try registering a new account if you aren't sure whether or not you have a MyPiada.com account yet. If you do, you'll get a message saying that your email address is already in use. If you do not, you'll have just done everything needed to get your first $5!
The mobile app is a great way to place your order, but you can earn points toward rewards anywhere. When you place an order online, all you have to do is be logged in and you will automatically receive your points after your order is placed. If you are ordering in a store, scan your Piada Rewards barcode (available in your account).
Rewards can be redeemed by selecting "Reward Available" then "Apply Reward" when ordering in the Piada Express app, or when ordering online. If you're at a store and want to use your $5, just scan your barcode like usual and it will automatically be applied as long as your order is at least $5.
If you have multiple rewards available, they will be applied to your order in full increments of $5 — that way you don't lose out on any partial rewards! For example, if you have 2 rewards available, and your check total comes to $8.99, only one $5 reward will be used, leaving a balance of $3.99 that can be paid as normal.
At this time it is only possible to use all of your available rewards at once. If you have more dollars in rewards than your order's total, only full increments of $5 will be used.
Unlike our old (LevelUp) rewards program, you won't be associating your account with any payment information. To pay for your order, you will need to use a credit card or cash.
As you gain points, and earn rewards, your points progress will reset to 0 whenever you earn a reward. For example, when you are at 10/15 points, the next time you make an applicable visit, you will earn 5 points. This resets your total back to 0/15 and adds a reward to your account.
In order to offer this new program, we will be retiring our old LevelUp rewards program and associated app for iPhone & Android. We made this switch so that we can simplify your Piada experience by having your MyPiada.com account linked directly to your Piada Rewards account. Now you'll be earning points automatically when you place an order in the Piada Express app, or when you order online, or when using your loyalty card in a store.
We will continue to honor any existing LevelUp credits through the end of 2017. To make the switch easier we are also crediting every new Piada One account with $5!
You can receive credit for your visit by uploading a copy of your receipt on the Submit Receipt page in your account.
At this time we can only award points for orders that were placed through our website, our mobile app, or in-store.