FAQ | Piada Italian Street Food

Frequently Asked Questions

Piada Rewards

How does Piada Rewards work?

Piada Rewards is our way of thanking our Guests for continuing to dine with us. Each time you place an order with Piada in the mobile app, online, or in a store, you will earn 10 points for every $1 spent*. For example, if you purchase an entrée for $14 you will receive 140 points. When you place an order in the mobile app or online, all you must do is be logged in and you will automatically receive points after your order is placed. If you are ordering in a store, scan your Piada Rewards barcode (available in your account). It's that easy!

* Points are earned on qualifying purchases based on order subtotal after discounts. Taxes, fees, and certain items are not eligible to earn points. Subtotal is rounded to down to the nearest $0.10 for points calculation

How do I earn points?

Each time you place an order with Piada, you earn 10 points per $1 spent* that are credited to your account. For example, if you purchase an entrée for $14 you will receive 140 points.

* Restrictions apply. See above for details.

What can I use my points for?

Points can be used to claim your favorite rewards from the rewards catalog in your Piada Rewards account in the app or online.

The points above my progress bar don't match the points below it. Which is correct?

Both are correct! The points above the progress bar are calculated based on the last 12 months of activity on your account. These points are used to determine what tier you are in at the start of each month (Taster, Insider, or Expert).

The points listed above your rewards are the points you currently have available to spend in our claimable rewards catalog. Every order you place earns you more points to claim rewards.

When do my points expire?

Points expire 12 months from the day they are earned. When you use your points to claim rewards, your oldest points are used first. Points will not be added back to your account if you do not use a claimed reward before it expires.

When do my claimed rewards expire?

Rewards you've claimed in your account are valid for 60 days from the date and time you claimed it. Any special promotions and offers will have specific expiration dates noted depending on the promotion.

Will I lose my tier progress if I use my points to claim a reward?

No! Your tier progress is tracked separately. Learn more about tier calculations here.

How do I qualify for the next tier?

When you register for Piada Rewards, you will automatically be enrolled in Taster tier. To move up to Insider tier, you will need to earn at least 1,250 points. To move into Expert tier, you will need to earn at least 2,500 points. To stay in your current tier, you must maintain the last previous tier’s point maximum or you’ll drop tiers. Tiers are calculated for dropping on the first of each month, calculating points from the past twelve months. If you achieve the required number to move forward to the next tier, you'll move up to the next tier within 24 hours. We won't make you wait until next month to get the next tier perks when you've earned it!

How do I claim rewards?

To claim a reward visit your rewards page online at mypiada.com or in the app, go to the “Claimable Items” section and click “Claim Points” on a reward of your choice. Once you claim the points, the reward will show up in the “Ready to Use” section and at checkout for you to use in a future order.

Can I use more than one reward per visit?

At the moment, only one reward can be used for an online or mobile app order at a time. If you need to use multiple rewards, you can do so by visiting us at one of our restaurants. Rewards cannot be combined with any other offers or discounts.

Why were my points deducted from my total when I didn’t use my claimed reward yet and it hasn’t expired?

When a reward is claimed from the store, the points are deducted, and the reward is added to your “Ready to Use” section and is valid for 60 days.

I was in a higher tier, but now I am in the one below it. What happened?

Your tier status is calculated based on points earned in the past 12 months. We assess if users have earned enough points to maintain their tier status on the first day of each calendar month. If you don’t maintain your current tier status to meet the minimum requirements, you drop to the next highest tier that your calculated points meet. You can maintain your tier by continually earning the tier’s minimum points. If you achieve the required number to move forward to the next tier, you'll move up to the next tier within 24 hours. We won't make you wait until next month to get the next tier perks when you've earned it!

Will my rewards be automatically applied to my next order when I claim it?

No! Your rewards will not be automatically applied to your next order. You must select to apply your rewards at checkout or scan your loyalty barcode in-store and ask the cashier to use your rewards.

How do I redeem my rewards online at mypiada.com or the app?

At checkout, select the “Rewards” link and then select the reward you wish to use. For item-specific rewards you must already have the item in the cart before you can use your reward.

How do I redeem rewards in store?

In the app while you’re logged in, go to “Ready to Use”, click “Use In-Store” and have the cashier scan the barcode to redeem your reward.

How many rewards can I use per day?

There is a $250 cumulative limit on discounts from rewards per day. This limit is calculated based on the sum of rewards used across all orders in a day.

I forgot to scan my barcode. How do I get credit for my visit?

You can receive credit for your visit by uploading a copy of your receipt on the receipt submission page.

Subscriptions

How do I use my subscription?

If you are placing your order at one of our restaurants, have our team scan your Piada Rewards barcode when you go to pay for your meal and the discount will be applied.

If you are placing your order online or in our mobile app, make sure to log in with your Piada One account you used when you subscribed. After that, all you need to do is add your entrée, stick and drink and then your discount will be automatically applied at checkout.

For any problems using your subscription, please reach out to us on our Feedback page so that we may assist you.

Will I still earn points when I've purchased a subscription such as the Stickscription?

Yes! You will still earn points on your order when you purchase a subscription such as the Stickscription. You will earn points on the total amount of your order after the discount has been applied. You can find more information on the Piada Rewards page.

How does Stickscription work with the new loyalty system?

Your Stickscription will automatically apply to your order online or in the app if your order contains the qualifying items. If you don’t want to use your Stickscription, remove the “Stickscription” reward from your selected rewards.

Where are the credit cards I saved when placing an order food?

We keep your saved credit cards used when you place an order for food separate from the saved credit cards you use for purchasing subscriptions and gift cards. Enter your credit card information again and it will be automatically saved and used to renew your subscription.

Online Ordering

How do I use my organization's tax-exempt status for my orders?

At this time we can only provide your tax-exempt benefit for orders placed in-store or through our catering representatives.

Gift Cards

How do I find the balance of my gift card?

Your gift card balance can be found by clicking here.

Where can my gift card be used?

Gift cards with PINs can be used at our restaurants, on mypiada.com and in the Piada mobile apps.

If your gift card does not have a PIN, for security purposes it can only be redeemed in-person at our restaurants.

Where do I find my gift card’s PIN?

The PIN will be located under a silver scratch off area of the back of the card. If it does not have a PIN, for security purposes the card can only be redeemed in-person at our restaurants.

My gift card isn’t enough to pay for my entire online order. How do I pay for the remaining balance of my order?

The Piada mobile apps supports split payments, and will let you apply both a gift card and a credit card payment to your order.

For more information on Split Payments, please click here

Can I combine two gift cards into one?

At this moment, it is not possible to combine multiple gift cards into one gift card. You can use the Piada mobile apps to apply multiple gift cards to a single order.

For more information on Split Payments, please click here

Can I get a refund for my gift card?

Gift cards are not eligible for refunds except where required by law.

How does Auto Reload work?

When purchasing or adding a gift card in the Piada mobile app, you can choose to have your gift card automatically reload its balance to the amount you choose after it goes below a certain dollar amount.

For example:

You purchase a new card for $50
You choose to "Reload Card To" $40
And select "When Balance is Below" $20

If you use this gift card to purchase a $34 meal, your balance will be $16. At this point, your card is below the "When Balance is Below" amount, and will initiate an Auto Reload. Your saved credit card will be charged $24 to bring the balance of your gift card to the "Reload Card To" amount of $40.

How do I enroll my gift card in Auto Reload?

Download the Piada mobile app and then tap on the Wallet icon to purchase a new gift card and enroll in Auto Reload, or enroll an existing card.

How do I cancel Auto Reload?

Launch the Piada mobile app and then tap on the Wallet icon. Find the gift card that is enrolled in Auto Reload (as indicated by the "Auto Reload" icon) and then tap on the Settings icon. From here, change the "Enroll in Auto Reload" toggle off and your gift card will no longer automatically reload its balance.

Why am I unable to enroll a card in Auto Reload?

If you are purchasing a gift card for another person, you will not be able to enroll the card in Auto Reload because it won’t be saved to your account. If you do wish to purchase a card for someone else and also enroll it in Auto Reload, ask the recipient to provide the card number and PIN to you and then add it to your Piada app. After doing this you will be able to enroll the card in Auto Reload.

Where are the credit cards I saved when placing a food order?

We keep your saved credit cards used when you place an order for food separate from the saved credit cards you use for purchasing gift cards and subscriptions. Enter your credit card information again and choose to save, and it will be available for your next gift card purchase.

When do I earn bonus rewards for Auto Reloading during the 2023 Holiday Gift Card promotion?

The 2023 Holiday Gift Card promotion is active from 11/14/23 through 1/9/24. During the promotional period, any time your gift card auto reloads, the reloaded balance is eligible to earn bonus rewards for every $25 that is reloaded on your card (either all at once or over several reloads). These rewards are added to your Piada One account without the need to redeem any codes.

After the holiday promotion ends on 1/9/24, auto reloads will no longer be eligible to receive bonus rewards.